Purchases
How do I restore my subscription?
Open the app's Parents Area and tap Restore previous purchases. Make sure the device is online and signed in with the same Apple Account you used to buy.
How do I cancel a subscription?
You can manage or cancel your subscription at any time in your device's Settings, under your Apple Account. It stays active until the end of the current period. Apple explains the steps in its cancellation guide.
How do I get a refund?
Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com. We are generally unable to issue refunds directly.
Parents Area
How do I open the Parents Area?
Settings and purchases sit behind a parental gate, a quick check designed for adults. Complete the check shown in the app to continue.
Can I change my child's age group?
In apps with age-based difficulty, you can change it at any time in the Parents Area.
Game progress
Where is my child's progress saved?
Progress stays on the device. It isn't synced to our servers or between devices, and it is removed when you delete the app. Your subscription isn't lost: you can restore it at any time.
Devices
Which devices are supported?
Our apps run on iPhone and iPad with iOS or iPadOS 17 or later. Games work without a connection; buying or restoring a subscription needs one.
Something isn't working. What should I do?
First install the latest version from the App Store and restart the app. If the problem continues, email us with:
- the name of the app;
- your device model and iOS or iPadOS version;
- what happened, and what you were doing just before.
Privacy
What data do your apps collect?
Our apps have no ads, accounts or tracking. Game progress stays on the device. To manage subscriptions, the app shares a random ID and purchase data with RevenueCat, our service provider. The full details are in our Privacy Policy. You can also read our Terms & Conditions and Cookie Policy.